01
Onboarding visit
Our pharmacist visits your home, reviews current systems, meets your medicines lead, and walks through how MDS trays, MAR charts, and delivery schedules will integrate with your routine.
Pharmacy Partner for Care Homes
Reliable medication support for care homes.
Qrystal Pharmacy partners with care homes across London to deliver safe, accountable medication management — from monitored dosage trays and MAR charts to clinical reviews and on-call pharmacist advice.
- CQC-aligned recordsCompliance
- Same-day, scheduledDelivery
- Named pharmacist contactSupport
What is the Care Home Service?
Running a care home is hard. Medication management is one of the most complex, audit-heavy parts of it — and getting it wrong has real consequences for residents, staff, and CQC ratings. Qrystal Pharmacy works with residential, nursing, and supported-living homes across London to take that pressure off your team while keeping your residents safe.
Our service is built around three things: accuracy, accountability, and time saved. Every resident gets a monitored dosage system (MDS) tailored to their prescription cycle. Every administration round is supported by a clear MAR chart. And every home has named pharmacist contacts who know your residents and your processes.
We're a CQC-friendly partner: our records, audit trails, and incident reporting are designed around what your inspectors will ask to see. We also run regular medication reviews — clinical pharmacist sessions where we review residents' regimens for unnecessary medicines, interactions, and opportunities to deprescribe.
Who is the service for?
We work with a range of regulated care settings across Greater London:
- Residential and nursing care homes (CQC-registered)
- Supported-living services for adults with learning disabilities or mental-health needs
- Domiciliary care providers needing structured MDS support for their clients
- Children's homes and short-stay respite settings
You're not eligible if:
- Settings outside Greater London — please contact us; we can sometimes refer you to a partner pharmacy
- Non-CQC settings without clinical oversight (we'll discuss alternatives)
How we partner with your home
02
Resident registration
Each resident is registered on our care-home dispensing system with their consent (or that of a relative or LPA). We liaise with their registered GP to set up nomination and confirm current prescriptions.
03
Weekly cycle setup
We move residents to a synchronised 28-day cycle so prescriptions, MDS trays, and MAR charts arrive on the same predictable schedule. Most homes see admin time fall by 30–40% within two cycles.
04
Ongoing support
Same-day deliveries, named pharmacist contacts for queries, quarterly clinical medication reviews, ad-hoc supply for new admissions, and audit-ready records on demand.
What's included in our care-home partnership
- Monitored dosage systems (MDS) tailored to each resident
- Pre-printed, signature-ready MAR charts
- Synchronised 28-day prescription cycle
- Same-day urgent supply for new admissions or interim changes
- Quarterly clinical medication reviews by our senior pharmacist
- Named pharmacist + dispenser contacts for your home
- On-call clinical advice for the medicines lead
- CQC-aligned audit trails and dispensing records
- Onboarding training for your medicines team
- Free delivery within Greater London
Care Home Service — frequently asked questions
Is the service free?
There's no charge to your care home for our service. Residents pay the standard NHS prescription charge per item unless they're exempt (most care-home residents are exempt by age or income).
How quickly can you onboard a new home?
Typically 2–3 weeks from initial contact to first synchronised cycle. We can supply individual residents from day one if you need to start sooner.
What if a resident is admitted overnight?
We provide same-day urgent supply Monday to Saturday. For Sunday admissions we coordinate with local out-of-hours services and supply first thing Monday morning. Your pharmacist contact has a direct line for urgent queries.
Do you handle controlled drugs?
Yes. Schedule 2 and 3 controlled drugs are supplied with full CD register documentation, separate delivery, and signature-required handover to your medicines lead.
What happens during a medication review?
Our senior pharmacist reviews each resident's regimen for clinical appropriateness, interactions, deprescribing opportunities, and side-effect burden. We share findings with the resident's GP and your medicines lead, and any agreed changes are implemented in the next cycle.
Are your records CQC-compatible?
Yes. Our dispensing records, MAR audit trails, controlled-drug logs, and incident reports are designed around the CQC's medicines management framework. We can produce inspection-ready records on request.
How do I get started?
Drop us an email or call the pharmacy and ask for the care-home services lead. We'll arrange a free, no-commitment onboarding visit to walk through your needs and show you how MDS and MAR charting would look in your setting.
Related NHS Services
Electronic Prescription Service
NHS prescriptions sent electronically — the foundation of our care-home cycle.
Learn moreNew Medicine Service
Free NHS pharmacist consultations for residents newly prescribed long-term medicines.
Learn moreSeasonal Vaccinations
Flu and COVID jabs for care-home residents and staff — we can run on-site clinics.
Learn moreTalk to our care-home team
We'd love to discuss how Qrystal could support your home. Free onboarding visit, no commitment — usually within a week of your first call.